Your X-Factor in building offshore I.T. teams
We thoroughly understand the specific roles that MSPs need to scale and match our talent with your company culture and vision. Partnering with us gives you a competitive advantage in the global market and allows you to focus on doing what you do best.
Some of the MSP Functions We Support
IT Project Coordinators assist project and program managers in coordinating IT resources, equipment, meetings, and information. Having 4 years of experience, MSP Talent possess excellent written and verbal communication skills, time management, and budgeting experience.
Tier 1 Technical Support Technicians have a minimum of 2 years of experience in the space and help internal and external customers resolve issues related to Windows 10 and Active Directory. Serving as the first point of contact to open and resolve tickets for both hardware and software requests, MSP Talent has strong customer service, troubleshooting and Windows skills.
As the first line of interaction with end-user clients, Tier II Helpdesk technicians are trained to handle communication in a high call volume environment and remain empathetic and calm under pressure. Technicians either resolve common end-user issues or escalate tickets quickly to the appropriate team. MSP Talent has 1-2 years of experience and is independent, flexible and self-motivated with excellent communication skills.
Business Development Representatives are highly-motivated, assisting you with lead generation and connecting you with potential clients. MSP Talent is skilled in relationship building and highly organized and detail-oriented with a passion for sales.
System Administrators assist clients with troubleshooting network, software, and printing problems and perform additional helpdesk duties. In a client facing position, MSP Talent is excellent at communicating technical data to non-technical individuals and working independently on tasks.
Helpdesk Dispatch is responsible for maintaining the Helpdesk ticket board, answering incoming phone calls, placing calls to make appointments for the team, and following up on ticket statuses with clients. MSP Talent has great critical thinking, prioritization, organization, and advanced computer skills.
Dispatchers work quickly to review, work, and resolve tickets, interpreting client requests clearly and translating them into actionable work. Dispatchers has experience working with computer administration and have excellent communication and time management skills.
DOXA matches you with talent that suits your MSP needs and functions as well as your organization’s vision and goals. Contact us today to get started – [email protected]
Rapid Access to Skilled Workers
Gain access to our team members (we call them VIPs) who are qualified and ready to work. Through our proprietary hiring process and skills assessment, we ensure that each VIP has the technological skills required for your position. We also offer certification programs to upskill your MSP Talent team.
Expand your service hours
Offshoring some of your MSP team gives you flexibility and increases your access to capital and security of your supply chain while minimizing the impact of inflation.
Save money, reduce risk
Save up to 70% on your fully burdened labor costs without you having to establish an offshoring business. DOXA pays its workers extremely well while also providing the stability of full employment. We manage HR, benefits, tax, legal, compliance, technology and much more. Working with us ensures that outsourcing is done right.
Focus on growth
Having a high performing team of offshore professionals frees up time for you to grow your business while your domestic team works on more complex issues.
DOXA by the numbers
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What Our MSP Clients are Saying
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Too much on your plate?
A dedication to process optimization
We believe that the solution to streamline your workflows is to leverage technology. To complement our top talents’ skills, we equip you with robotic process automation tools. Combining manpower and technology, your business drives cost-efficiency by 70%.
Join the growing number of business owners who are leveraging offshore talent
About DOXA Talent
DOXA Talent is your X-Factor in leveraging borderless talent to build offshore teams. With our experience helping companies expand their business and build global teams across multiple continents and understanding what it’s like to work with the outsourcing business, we created a better offshoring solution. We focus on the Philippines because of their English speaking, highly-skilled, and available workforce with a culture of excellence and high work ethic.
