The X-Factor in scaling franchise brands
Franchisors often struggle to support their franchisees because hiring staff, ahead of their demand curve, is challenging. DOXA deeply understands the specific roles that franchises need to expand and helps them benefit from tapping into international talent pools. Our partnership gives you a competitive advantage in the global market and allows you to focus on what you do best — growing your franchise – and moving closer toward your vision.
Key Roles We Support
DOXA Talent can fill nearly any role that does not require physical proximity to complete their work. While filling even more roles are a possibility, most of our franchise clients see support with functions such as:
IT Project Coordinators assist project and program managers in coordinating IT resources, equipment, meetings, and information. Having 4 years of experience, MSP Talent possess excellent written and verbal communication skills, time management, and budgeting experience.
Tier 1 Technical Support Technicians have a minimum of 2 years of experience in the space and help internal and external customers resolve issues related to Windows 10 and Active Directory. Serving as the first point of contact to open and resolve tickets for both hardware and software requests, MSP Talent has strong customer service, troubleshooting and Windows skills.
As the first line of interaction with end-user clients, Tier II Helpdesk technicians are trained to handle communication in a high call volume environment and remain empathetic and calm under pressure. Technicians either resolve common end-user issues or escalate tickets quickly to the appropriate team. MSP Talent has 1-2 years of experience and is independent, flexible and self-motivated with excellent communication skills.
Business Development Representatives are highly-motivated, assisting you with lead generation and connecting you with potential clients. MSP Talent is skilled in relationship building and highly organized and detail-oriented with a passion for sales.
System Administrators assist clients with troubleshooting network, software, and printing problems and perform additional helpdesk duties. In a client facing position, MSP Talent is excellent at communicating technical data to non-technical individuals and working independently on tasks.
Helpdesk Dispatch is responsible for maintaining the Helpdesk ticket board, answering incoming phone calls, placing calls to make appointments for the team, and following up on ticket statuses with clients. MSP Talent has great critical thinking, prioritization, organization, and advanced computer skills.
Dispatchers work quickly to review, work, and resolve tickets, interpreting client requests clearly and translating them into actionable work. Dispatchers has experience working with computer administration and have excellent communication and time management skills.
Dispatchers work quickly to review, work, and resolve tickets, interpreting client requests clearly and translating them into actionable work. Dispatchers has experience working with computer administration and have excellent communication and time management skills.
Dispatchers work quickly to review, work, and resolve tickets, interpreting client requests clearly and translating them into actionable work. Dispatchers has experience working with computer administration and have excellent communication and time management skills.
Dispatchers work quickly to review, work, and resolve tickets, interpreting client requests clearly and translating them into actionable work. Dispatchers has experience working with computer administration and have excellent communication and time management skills.
With our experience helping companies expand their business and build global teams across multiple continents, we’ve harnessed our understanding of the outsourcing sector to develop a better offshoring solution for franchising.
Hire Ahead as You Scale
Our model allows you to hire ahead of the demand curve, alleviating stress as your business grows. Establishing your own center of excellence, with a high-performing team of offshore professionals from DOXA will allow you to increase capacity and reduce expenses, helping your brand scale faster.
Rapid Access to Skilled Workers
DOXA is a socially responsible offshore solution where we provide workers with the stability of employment while helping your brand save up to 70% on labor cost.
Provide 24-Hour Support
We provide around-the-clock support to you, which you could in turn provide to your franchisees — enhancing service delivery, and customer satisfaction.
Remote Management & Data Privacy
Our sophisticated remote management, data privacy and cybersecurity practices allow you to leverage global talent pools and maintain peace of mind.
Financial Alignment
There are no upfront fees, no recruiting costs, and no hidden fees. Our commitment to providing value is reflected in our agreements where there is always a 30-day out if we don’t meet expectations.
DOXA by the numbers
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What Our Clients are Saying
“Franchise Talent is the secret sauce. They’ve been a force multiplier for our team and has made our domestic team more efficient. Now that they’re a part of our team it’s allowed us to do more, serve our clients better and the whole experience has been seamless.”
— Tom Spedea, Spedea Law
— Tom Spedea, Spedea Law
Join DOXA for the Right Franchise Growth
Our DOXA is not just an outsourcing solution; we are a growth partner. Our focus is on improving your franchise unit economics and scaling your operations. Let’s grow together.
LET’S GROW TOGETHER
About DOXA Talent
DOXA Talent is your X-Factor in leveraging borderless talent to build offshore teams. With our experience helping companies expand their business and build global teams across multiple continents, we’ve harnessed our understanding of the outsourcing sector to develop a better offshoring solution. Our unique model incorporates a proprietary hiring system that targets the top 1% in any given role; requires strict remote management and security practices; and a transparent financial structure with no hidden or recruitment costs. Furthermore, our commitment to providing value is reflected in our agreements where there is always a 30-day out if we don’t meet expectations. DOXA Talent, an offshoring solution crafted by entrepreneurs, for entrepreneurs.
