This unique program is designed to help companies grow by finding them the best offshore assistants.
Key Takeaways:
- DOXA isn’t like other BPO firms; it’s built to support small businesses and startups
- Their VIP Assist Program helps companies find the best talent
- Core tenets of the program include:
- Behavioral assessments
- A thorough training process
- VIP Assist allows companies to use offshoring as part of their growth strategy
- The turnaround time for a VIP starting with a client is generally as little as a few days to a week
- There are key indicators that let executives know they need to hire workers
The moment you start working with DOXA, you realize it isn’t a typical BPO firm. First of all, while most BPOs aren’t designed to support small businesses or startups, this is one of DOXA’s fortes. Plus, they allow companies to dip their toes in the outsourcing water so they can get an understanding of what it’s like to work with offshore employees. Another major asset that sets DOXA apart is their unique VIP Assist program.
The VIP Assist Program
Launched in early 2022, the VIP Assist Program is aimed at filling three types of roles: project coordinators, administrative assistants, virtual assistants, and executive assistants. It was launched as a pilot program, says DOXA Co-founder and Chief of Staff Lauren Hoover, “because we wanted to build the right productized offering for our clients and potentially grow it via other disciplines.” DOXA spent much of 2021 building the foundations of the program. The demand for administrative talent made it clear DOXA needed to create a bespoke solution for its clients.
Before coming to DOXA, Lauren was Deputy Chief of Staff to a Member of Congress, as well as Chief of Staff at Guidant Financial, a company that services more than 8,000 small businesses across the U.S. Lauren’s experience is one reason VIP Assist has been so successful in its early stages. She notes, “if you look around at VA or EA companies today, you’ll note that most offerings were created by CEOs, and while that is one important side of the equation, there are other factors at play. At DOXA, we took a more holistic, dual-sided approach with our VIP Assist Program. The relationship between a VA/EA and an executive is a symbiotic one. Our approach to recruiting has enabled us to not only hire outstanding talent, but understand how to grow them, help them level up, inspire, and motivate them.”
Finding the right fit
One of the most important parts of our process is connecting with clients to really understand what they are looking for. This isn’t a one-size-fits-all solution for us, we want to deliver the right solution for each client. When we endorse VIPs to our clients, we are looking at their skills, experience, behaviors, desire for growth, and the like.
The training process
The goal of DOXA is to set their job candidates up for success, and they do this with an extensive training process. During this time, VIPS will hone and develop their core skills and gain experience with technology and software. They can also earn social media certifications and other achievements that allow them to improve their skill sets.
Offshoring as a growth strategy – for everyone
Companies simply looking to plug employees in can find people anywhere. That’s not what DOXA and its VIP Assist Program are all about, says Lauren. “We want VIPs to be in an opportunity where they can learn and grow,” she says. When employees thrive in their roles, this helps a company thrive. “We want both parties to flourish. We’re trying to create those win-win-wins for everybody.”
But DOXA doesn’t necessarily want the people they place to remain with the duties laid out in the job description. They encourage workers to look for areas of the business where they can add value. They want them to seek their own opportunities within an organization to grow. This allows employees to show what they’re capable of so companies can get the most out of them.
And above all, DOXA stresses the many benefits of borderless talent. “Your leaders don’t necessarily have to be domestic,” Lauren says. “One of your key team members could be a chief of staff who happens to be located in the Philippines.”
VIP endorsement in less than a week
Because of the unique approach behind the VIP Assist Program, “If someone is ready to hire,” Lauren says, “we can endorse VIPs to them within a few days. A VIP can start with a client in as little as 1 week – the process is much faster.”
DOXA’s strategy of looking at both sides of the VA/EA equation allows them to work much more quickly than other BPOs. More importantly, though, it makes their offshoring endorsements much more successful and valuable for everyone involved.
How to determine whether you need help
In order for executives to determine whether they need to hire assistants, Lauren says they should start with a simple exercise: make three lists. The first should consist of what they are uniquely qualified to do and the stuff they love to do that adds value to the company. The next list is composed of things they or their team need to be doing but they don’t have time for. The last list should contain the tasks they are doing but shouldn’t be doing, the things that take up too much time and can be delegated. If there are any items on lists two and three, it’s time to think about bringing in assistants.
If your company is searching for new workers, offshoring could be your best option. To discuss exactly what you’re looking for, get in touch with DOXA. We will connect you with the right talent that will help grow your business.
