Overcoming Talent Shortage and Enhancing Efficiency in Seattle’s Competitive IT Landscape

PROBLEM

In the highly competitive IT industry in Seattle, finding talented professionals who understand technology is a daunting task. With tech giants like Amazon and Microsoft dominating the market, the competition for skilled talent is intense. This talent shortage has restricted growth for many local businesses, resulting in increased pressure on their existing teams.

SOLUTION

DOXA Talent offered the perfect solution by connecting us with skilled resources outside of the Seattle area. By partnering with DOXA, we gained access to top talent in the Philippines, which has a thriving tech scene and a highly-skilled workforce. This collaboration allowed us to tap into equally talented, or even more talented, professionals who were eager to be part of the team and contribute to its growth. Working with DOXA not only alleviated the initial concerns about offshoring but also provided us with passionate professionals focused on delivering high value. The partnership with DOXA Talent expanded our creativity in leveraging people and
resources to deliver more services faster and on a 24-hour schedule.

RESULTS

The collaboration with DOXA has led to significant improvements in our operations and efficiency. By having the offshore team working off-staff hours, the company
has been able to perform tasks during times when their clients are not around, resulting in a 30-40% increase in throughput while saving more than 60%.

THE GAME-CHANGER FOR MSP PROVIDERS

DOXA’s MSP Talent program tackles the dual challenges of talent shortage and high operational costs for MSP providers. We harness the global talent in the Philippines,
providing access to highly skilled professionals for a variety of IT roles, all dedicated to delivering high-quality service.
With DOXA’s team working off-staff hours, we offer around-the-clock services, enhancing operational efficiency and boosting throughput by 30-40%. Our rigorous
hiring process and ongoing training ensure that our team is always equipped for their roles.
DOXA’s MSP Talent program not only solves the talent shortage but also offers cost savings, freeing businesses to focus on growth. It’s the competitive edge that MSP
providers need in today’s market.

DOXA MSP Talent is not your typical outsourced resource. We have a very difficult time finding talented people who understand technology who aren’t working for the competition like Amazon or Microsoft. Having the ability to tap into equally talented or more talented resources at DOXA has allowed us to grow and 30-40% more throughput than before.

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