High talent pool competition, steep salaries for U.S. workers, and inflated overhead costs make offshoring an attractive option for many companies. Offshoring can substantially reduce operational costs, provide access to a large global talent pool, and help companies scale their operations.
However, finding the right offshore talent can be challenging – it requires understanding global markets, cultural nuances, and best practices for recruiting and managing remote workers. That’s where DOXA comes in.
DOXA is a specialized offshore staffing and talent management agency that focuses on finding the best talent for businesses of all sizes and types. We use a rigorous assessment process to identify, screen, and hire the most qualified offshore candidates to meet the needs of our clients. Here’s a comprehensive guide on how we do it.
DOXA for superior talent management
The key to successful offshore staffing is proper talent management. We employ a unique mix of data-driven algorithms and human intelligence at DOXA to quickly identify qualified, reliable offshore talent with the right skills and cultural fit for the job.
Once we locate the best offshore talent, our team of experienced recruiters rigorously evaluates and screens each candidate for technical expertise, soft skills, qualifications, and how they will align with the existing team structure. Our recruiters are especially adept at identifying and addressing cultural differences to ensure diversity, equity, and inclusion for improved project cohesion.
We also use state-of-the-art technologies and processes to establish clear communication channels, manage projects efficiently, and provide our clients with detailed hiring reports and analytics. After onboarding, we provide detailed job contracts, clearly outlining roles and expectations, to ensure that all parties are on the same page. We also offer ongoing support and guidance to ensure that your offshore team maximizes productivity, meets deadlines, achieves organizational goals promptly, and stays on track.
Where DOXA outsources talent
Our primary source of talent is in Manila, Philippines, a significant player in the business process outsourcing (BPO) industry, which accounts for almost 15% of its GDP. As it’s a large part of their economy, the government cares about nurturing the infrastructure and thus ensuring talent is developed and follows the demand. The Philippines is an English-speaking country where most people speak the language fluently. With 750,000 new workers entering the workforce every year, they’re a largely educated population with the technical skills to enter the talent pool.
From a more internal standpoint, they’re devoted to service and focused on helping others which is huge when working with service-based businesses. There is a Filipino term and custom, Bayanihan, which essentially means, “we are in this together, we support each other, and we do our best for the community.” From a financial standpoint, it’s a sound investment to seek talent in Manila. There’s around a 60–70% savings on labor and operational costs when a business outsources.
How DOXA’s talent management finds high-powered offshore teams
There are a variety of factors DOXA looks for in talent acquisition. But first, we always begin with a thorough assessment of your business so we can understand the lens through which to source your team.
Getting to know your company
At DOXA, we run a complete diagnostic on your company and its needs. We get to know your culture, values, and business from the ground up. We also analyze your motivators, strength, and skills to align you with prospects that are on the same page.
Clarity of roles
We get very clear on the job description, the skills required, and your measurements for success. Once we clarify the profile you’re looking for and the qualifications behind it, we can approach talent acquisition more holistically.
To connect you with the right employee, we want to know the exact conditions they’ll be expected to work in. What are the hours? Is your team remote? Is there overtime? When we know these factors, we can find a candidate who aligns with your needs.
Filter for a perfect fit
To find the perfect profile, we make sure we have a clear understanding of what you’re looking for. One way we do this is by replicating your best team members and analyzing what makes them a great asset. Once we know, we can look for candidates with similar backgrounds, work styles, and personality types.
Our talent management and recruiting process take a unique search approach where we only endorse exceptional candidates. Getting to know your company is the best way to accomplish this.
Our Labor Assessments
When it comes to talent acquisition, we apply several methods to filter it down to one or several candidates. After building a model profile for the type of candidate you’re looking for, we use one of our assessments that several large multinationals use and can be taken in dozens of native languages. The assessment matches us with the right candidates.
Targeted labor recruiting
With in-depth knowledge of the inner workings of your company and what you’re looking for in an employee, we can help clarify your goals and the best candidate for the role.
Through panel interviews, supervisors, managers, team members, HR specialists, and other decision-makers within a company can broaden perspectives on top applicants and help our team find you even better candidates.
Background and reference checks
With thorough background checks and reference checks, your future employee is ensured to deliver a professional, high-quality work performance that’s vetted and credible.
We’re inspired by a culture of care, trust, unity, and making a positive impact on all sides. We want to uplift and recognize our employees who do a great job.
Soft skills assessment
With a soft skills assessment, we can target personal success factors and areas where one’s skills can be improved.
Once the talent is on board
Once a new team member is on board, we equip them with the proper hardware and software to deliver a great job. We also leverage technology to manage employees remotely and successfully. We provide and connect the standard online tools your company uses for your software and other platforms.
Our behavioral assessments
Having a behavioral assessment helps us see the person beyond their skills and abilities. We get to know their passions, goals, and motivation behind what they do. We focus on what drives them and how they work within a team.
What are their values, interests, and behaviors? How do they communicate and handle different situations? What is their attitude toward work? We understand every person has unique capabilities based on their skills, strengths, and motivators. With this knowledge, we can develop a recruitment plan that integrates the right people with the right team.
When we begin the process, we’ll interview your hiring manager to understand the job and the skill requirements. We’ll also get to know what sort of hardware and software they’ll need to do their job. Finally, we’ll estimate the budget and understand the perfect profile for the role.
Align talent with your needs through a (remote) team with DOXA
A remote offshore team is a great way to improve profits, and global communications, deepen the talent pool in your company, and get work done around the clock. However, finding such talent on your own can be challenging without the resources and infrastructure.
At DOXA, we know what it’s like to struggle to find the right candidates who understand the role and your expectations. Cultural differences and language barriers can add another layer of complexity to the already difficult hiring process. We offer professional grade offshoring services for businesses that help scale your services to be successful in today’s global marketplace.
Our managers can work alongside you in the hiring process to clarify your needs, goals, and obstacles and then match you with the perfect profile of remote talent. To find out more about how we offshore talent and how we can help scale your successful remote team, contact us today.