Not all benefits of BPO are obvious
Key takeaways:
BPO has many benefits that companies don’t necessarily know about.
Hidden benefits include mitigated risk, affordable technology, and simplified project management.
DOXA helps small and mid-sized businesses take advantage of the hidden benefits of BPO.
Business Process Outsourcing (BPO) gives businesses increased leverage in so many ways. Some benefits of BPO, like cost savings, are obvious but there are several hidden benefits the average company might not even know about.
What is holding your company back from achieving greater success? Exorbitant technology costs? Poor customer service? In this article, we’ll discover the unexpected benefits of BPO and how you can scale up with it.
What is BPO?
BPO is contracting non-critical roles to third-party providers. Contracting can either affect a business’s front or back-office duties.
This practice allows a company’s full-time employees to focus on their primary jobs. It also enhances a business’s overall recruitment processes. An excellent BPO service provider can help a small or medium business via one of three location-based ways.
- Offshore
A service provider performs non-essential duties outside a company’s national boundary. The main reason to use this type of BPO is for greater cost savings or because of hiring constraints in the firm’s domicile country.
- Nearshore
The third-party service provider operates in a neighboring country.
- Onshore
The contracted agent operates within the same national boundaries as its customers.
The hidden benefits of BPO
Moving onto the crux of the post, we will discuss the hidden benefits of BPO. Businesses of all sizes now operate in a global environment, so offshoring and outsourcing are naturally logical steps for companies. Here are seven unexpected benefits of utilizing BPO.
1. Focus on the customer
Every business owner is their customers’ employee. Failing to pay them deserved attention is a poor business decision. A company needs skilled, dedicated employees to best serve its customer base. To give a current example, many small businesses are still grappling with COVID’s effects. The need to focus on customers remains, while the revenues to do so are dwindling. Staff downsizing isn’t the best cure because:
Reducing employees means overburdening the remaining ones. What is the effect? They can’t serve customers well, causing poor customer support, prolonged response times, and avoidable errors. These factors combined cause reduced sales because most customers are allergic to poor service.
Talented employees may get distracted and demoralized because they lack job security. The result? Poor customer focus and service, twin recipes for business failure.
Fortunately, a BPO company can put your focus back on customer service without cutting staff. BPO saves salary costs without overburdening your remaining employees. How? By getting you equally or even more qualified offshore replacements – with no strings attached! The focus on your customers remains intact.
2. Budget flexibility
Downsizing and cost-saving are twin business survival slogans in these tough economic times. Therefore, every dollar you spend on your business matters and should produce optimal ROI. Contracting a BPO firm means getting expertise without the overhead.
3. Protection against cybercriminals and attacks
Cybercriminals continue to target companies as ransomware victims. They trail their servers and hack them with malware to demand hefty ransoms. This leads companies to have to invest in expensive protection software.
The good news is that businesses can outsource the servers that contain their sensitive data. This way, online cybercriminals won’t be able to see where they host essential information, minimizing exposure to cyberattacks. Offshore providers also sign non-disclosure agreements.
4. Affordable technology
Technology is indispensable in any meaningful, beneficial venture a modern business engages in. However, high-quality tech is costly. For instance, buying licensed versions of the latest software is expensive to set up and maintain.
The good news is that a BPO company carefully invests in appropriate technologies to serve its customers. Therefore, outsourcing some of your duties is more economical because the firm enjoys economies of scale. This practice frees your limited finances from every emerging technology because someone shares it with you at a small fee.
5. A new focus on knowledge
Knowledge is power. Therefore, getting appropriate and timely knowledge is essential for your business’s survival. Today, you can benefit from Knowledge Process Outsourcing (KPO) to keep your business on the cutting edge. Don’t rely on intuition; rely on facts.
6. Mitigated risk
Staff turnover threatens modern businesses because of the job market’s unpredictable nature. It’s risky for a small business to spend thousands of dollars training employees it can’t retain. The turnover can paralyze a business in the form of monetary losses and disrupted operations.
The best part of BPO is that it saves you all of these avoidable risks. It brings you proprietary talent matching of qualified workers. These graduate and tech-savvy talents are in countries with acute unemployment levels and lower living costs. Therefore, you don’t incur any hiring risk because you are in an open-ended arrangement.
7. Simplified project management
Lastly, BPO helps you enjoy simplified project management. For instance, you can outsource your projects to freelance specialists. These workers manage the things you don’t have time for and deliver satisfactory results.
Start your outsourcing journey with DOXA today
BPO offers a world of benefits beyond the typical to small and medium-sized businesses such as mitigated risk, affordable technology, and simplified project management. Expanding can be difficult for small businesses but with the help of BPO, it’s made much easier.
DOXA helps small and mid-size businesses build highly skilled offshore teams. We adapt to your needs, big or small, no matter how complex. We are structurally aligned to deliver better results for local businesses and give them the technology, resources, and capabilities to compete in a global economy. Contact us today for a free 20-minute consultation.
