The Benefits of Using BPO for IT Functions

If you need help with IT roles and aren’t sure where to look for talent, BPO may be the answer

Key takeaways:

  • There are many benefits to outsourcing IT roles.
  • Some IT functions businesses might outsource include software development and technical support.
  • Outsourcing can connect you with specialized talent in the IT industry, often at a fraction of the cost of hiring in-house.
  • Outsourcing IT roles can bring new perspectives and introduce innovative processes.
  • BPO firms can match you with talent educated on the latest trends and cutting-edge technologies.
  • Outsourcing IT roles is more efficient than hiring an in-house team.
  • Before you use BPO, consider your goals, research potential firms, and make an informed decision.

Companies both large and small outsource a number of business functions, from marketing and research to HR and accounting. More companies are also outsourcing IT roles – a recent survey showed 37% of small businesses are outsourcing their IT functions and the global market for outsourced IT services reached $85.6 billion in 2018

If your business needs help with IT and you’re not sure where to find talent, Business Process Outsourcing (BPO) may be an efficient solution. Learn about the benefits of outsourcing for the IT sector and what steps you should take if you’re considering BPO for IT. 

What is IT outsourcing?

IT stands for Information Technology, a broad umbrella term that refers to the use of systems (especially computers and telecommunications) for storing, retrieving, and sending information. Some areas of IT that a business may want to outsource include:

  • Software development
  • Software maintenance and management
  • Technical support
  • Telecommunication services

When a business outsources these functions, they hire a third party to handle them offsite. 

Why outsource IT roles?

There are many reasons a company might choose to outsource within the IT sector. Perhaps the most important is that IT outsourcing often means access to specialized talent at a fraction of the cost.

Sometimes a company finds itself in need of unique talent not available in-house. This often happens in the IT field where specialized skills like blockchain development and machine learning are in high demand. BPO can provide access to a global pool of highly trained workers with in-demand skill sets. 

Not only can BPO match your business with specialized IT professionals but outsourcing can also deliver superior results while saving you valuable time and money. Hiring an in-house team of experts is expensive and time-consuming. BPO can match you with the specialized IT talent you need without the high costs of hiring full-time employees. 

Here are some other benefits of IT outsourcing:

New perspectives

Offsite experts can tackle IT problems from a different angle, providing you with solutions you may not have reached otherwise. In-house teams can have great ideas and brainstorm potential methods of addressing the issue at hand, but sometimes it’s best to consult an outside expert with a different perspective. Outsourcing IT roles can lead to new ideas and innovative processes. 

Cutting-edge trends and technology

Technology is always changing and it can be hard for an in-house team to keep up with all the latest trends. BPO for IT will give you access to specialists and developers all over the world, many of whom will be trained in the latest technology. A good BPO firm that specializes in IT roles should be able to match you with global talent to satisfy even the most sophisticated software development and tech support needs. 

Quicker hiring process

Recruiting and hiring an in-house team can be expensive and time-consuming – and if you need a highly specialized or unique set of skills it can make the process even more cumbersome. Outsourcing eliminates the costs and manpower involved in lengthy hiring processes. BPO allows you to work with anyone around the world and going through a reputable vendor – particularly one that focuses on tech roles – is much quicker than trying to facilitate the hiring process yourself. 

How to use BPO for IT

Before you outsource any business process, take some time to consider your desired results or anticipated goals. Outlining your project’s scope and the desired outcome is especially important when it comes to outsourcing tasks. Follow these three steps to ensure your needs are met.

1. Define your goals

If you’re outsourcing software development or another technical project, it’s essential that you’re clear on what you want. In addition to a specific outcome, it’s also helpful to think about:

  • Your budget
  • Your timeline
  • The specific skills or expertise needed to execute the project

2. Research prospective vendors

Now that you’ve got a handle on what you need, you can target BPO firms that offer the requisite skills and expertise. Some vendors specialize in IT solutions or have departments devoted to these roles. You’ll want to make sure that any firm you work with has a solid understanding of the trends and technologies. Consider the firm’s reputation and track record of technological achievements.

3. Make an informed decision

After researching prospective outsourcing firms, you can start vetting your top choices. Ideally, you’ll have made a list of vendors that can meet your needs no matter how specialized they may be. 

Once you’ve decided on a BPO firm for your IT needs, communicate your goals and vision to ensure a successful partnership. 

IT outsourcing with DOXA

DOXA takes a unique approach to outsourcing by offering tailored solutions to meet your unique business needs. We provide highly skilled talent across several different specialties, including IT. We’ll help you build a skilled global team, saving up to 70% over hiring similar roles in-house. Contact us today to find out how we can help you with your IT goals.

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